We tend to talk about certifications and specializations in our business, but we think what really sets the people of Command Prompt apart has as much to do with personality as it does technology. Of course, the people of Command Prompt wrote this, so maybe that’s not a surprise.
The first Mac I ever laid eyes on was in 1985, when my uncle, who was a logistics officer for Apple at the time, brought one to my parents house. I don’t remember why he had a 512k Mac with him on vacation, but from that point on I wanted one.
I acquired my first Mac in 1990 from a friend, it had been painted black – which was too cool – and had all the specs scraped off the case (a bit shady now that I think about it). I loved that little Mac, it was under powered, ran OS 7.1, had no optical drive, the monitor was tiny; but I accomplished and learned more than I could have ever imagined.
In 1999. Apple released the first of the G4 towers, and shortly after, I had one on my desk. Later that year, Apple sent me an email with an offer I couldn’t refuse. It was a self paced Technician training course on CD & DVD, once again I ponied up the cash. Through December of 1999, and most of 2000, I worked full time and studied at night. Then in early 2001, I took and passed, the OS and Hardware Technician exams. I was ready to take on the world. It was about a month later that I found a tech job at a local Apple Specialist, and I haven't looked back. Nine years and eight Certifications later, Command Prompt was born.
I first used a Mac in college back in 1990, and right away I was fascinated by how the thing worked. I figured out how to get a terminal client working on my Mac Plus and hook it up the network. When I found I could print papers on the University laser printers in a font other than Courier *and* play Civilization until four in the morning, I was hooked.
I've been professionally working with and supporting the Mac in business for nearly 20 years — as a hardware technician, general troubleshooter, in-house network specialist, and for the last eight years as a member of the Apple Consultants Network. I've supported Macs and PCs of all flavors, run countless feet of hand-crimped Cat-5, and learned everything there is to know about scripting, network integration, planning, implementation, and client and server backup.
In 2009, I partnered with Seth Kennedy of Sellsword Consulting in Ventura to form Command Prompt, our splendid new venture. Combined, our list of areas of expertise is an impressively long, dry and dull, and our field of knowledge extends to just about every IT-acronym you can think of; DNS, VPN, SAN and so forth. We work with home users and businesses of all sizes; from single person entities through to companies with hundreds of users across multiple locations, and we’re always looking for a fresh problem or a new challenge.
Keeping your IT infrastructure productive and healthy is imperative. Our Managed Services program is a flat-rate, comprehensive monthly subscription service that offers unlimited business hour support, 24/7 monitoring and regular recurring onsite visits that allow us to stay in touch with what you and your colleagues' needs might be.
Every network is different and every client is different — so each package is custom-built for your needs and designed to ensure your productivity and security.
"Discovery, Design, Delivery"
IT issues are seldom simple and conveniently defined. Since starting Command Prompt in 2009, we've honed our process to allow us to excel at those three D's — fully auditing a situation, carefully designing a solution, and then taking pains to ensure that solution is carefully implemented.
We initially worked with Dave B. of Command Prompt to get our VPN system up and coördinated with our Bay Area computers. We have since contacted Dave to repair various smaller issues with our network. He is easy to get in touch with, he arrives when scheduled, and he gets right to work on the problem–resolving it with a minimum of visits. I especially appreciate that he works with the equipment and systems we have in place, rather than trying to sell us upgrades. I highly recommend Command Prompt.
Tappan Builders — Santa Barbara, CA
David, of Command Prompt, is quick to reply to my calls, arrives exactly on time and whizzes expertly through my problem list with dispatch and much-valued humor. He has never failed to solve any problem I put before him. He also speedily solved network problems several other consultants never could despite repeated attempts.
Henry — Santa Barbara, CA
I can't say enough about how great David and Seth are. They've been an asset beyond my expectations. I feel so much more secure in my business knowing that they are only a phone call away.
Creative Carpet Repair — Santa Barbara, CA
I called Command-Prompt after having major issues with email that the Apple Support team couldn't resolve. This is after spending hours of my own time in the chat rooms trying to figure out how to fix the problem. I sent an email to them late in the evening, first thing in the morning I had a call — Seth quickly and with laser focus helped assess the situation and where I thought I was going to have to do an expensive upgrade and reinstallation etc., he felt sure that wasn't needed. He came to my office within hours after the phone call and within 3 minutes of sitting at my computer solved the problem. Then he proceeded (at my request) to do a bunch of fine tuning of various programs and file organization — in the process teaching me tips that will sharply increase my productivity. Did I mention they saved me about 2000.00 by not having to run out and buy a new computer when my old one is in great shape still? They know Mac inside out and are now my go-to for my computer needs for my business!
CrazyForMacs — Ventura, CA
In all my experiences I have never had a more responsive, accurate and patient Apple Consultant. Time and time again whenever I have an issue or need to upgrade, my consultant is prepared and within short arrival time. I am very pleased and would highly recommend him to any of my colleagues.
Vin — Santa Barbara, CA
We should all be like Ted.
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